Legal
Terms of Use
1. The Service
GetKnowen is a shared household organisation service. It provides a family board that may include a calendar, lists, notes, chores, photos, reminders and, depending on the plan (Family Lite, Family or Family+), chat, calendar import, two-houses mode, meals, school information and Our people access (logins for helpers such as grandparents and babysitters). The Service is intended as a household tool. It is not a medical, educational, legal, financial or emergency service and must not be relied on as the sole record of a child’s welfare, school obligation or legal deadline.
We may add, change or withdraw features. Material changes to paid plans will be described in the Subscription and Refund Policy or notified to the account holder’s email.
2. Eligibility and capacity
You must be at least 18 years of age to create an account and to act as account holder. By doing so you represent that you have legal capacity to contract, and that the information you provide is accurate. If you use the Service on behalf of a household, you warrant that you are authorised to bind that household to these Terms.
3. Accounts and security
The person who creates the household is the account holder. The account holder is responsible for:
- the security of login credentials issued to that household;
- all activity that occurs under those credentials, including activity by invited members;
- keeping the registered email current so we can send billing and security notices;
- promptly notifying us at [email protected] if they suspect unauthorised access.
The free trial starts when the household is created. Sessions may remain on a device you designate as a house display. You must not leave an unlocked house display in a place where strangers can add, alter or export household content.
4. Households, invitations and helpers
The account holder may invite other people to the same household board. Each invited person should use their own login. The account holder controls who may join, what role they hold, and when access is revoked. Content added by any member is visible to other members of that household according to the permissions then in force. On Family Lite a household may have up to two logins.
Our people access (logins for helpers such as grandparents and babysitters), where offered on Family+, is still under the account holder’s control. You must not invite a person who does not have a legitimate household connection to the family.
5. Children
A login for a person under 18 may only be created by the account holder or another adult the account holder has authorised. The account holder is responsible for that child’s use of the Service, for the content uploaded about that child, and for complying with school and family rules about photographs and personal information. We do not knowingly allow a child to create a household as account holder. If you believe a child has done so, write to [email protected] and we will close or convert that account.
6. Your content
You retain ownership of content you and your household submit to the Service (“Household Content”), including events, lists, notes, recipes, photographs and school materials. You grant GetKnowen a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit and display Household Content solely as needed to operate the Service on the devices you use and to create backups.
You represent that you have the right to submit Household Content and that it does not infringe another person’s rights. You must not upload material that is unlawful, sexually exploitative of a minor, or that you do not have permission to share with the household.
We do not claim ownership of your recipes, photographs or calendar entries. We do not sell Household Content. Third-party recipe suggestions, public-holiday datasets and mapping or weather lookups, where used, remain the property of their suppliers and are provided “as available”.
7. Acceptable use
You must not:
- probe, scan or attack the Service, or attempt to bypass authentication or usage limits;
- use the Service to store or distribute malware, or to harass, threaten or defame any person;
- resell, scrape or systematically extract the Service except as a household member using their own board;
- impersonate another household or use an invite code you were not given;
- use the Service in a way that would make us breach privacy, child-protection or payment-services law.
We may suspend or close an account that we reasonably believe is in breach. Where practicable we will email the account holder first.
Reporting a safety concern. If you see content or behaviour on GetKnowen that puts a child or anyone else at risk, email [email protected] with “Safety report” in the subject. We aim to reply within one business day, and we act straight away on anything involving a child, including removing content and suspending a login before we investigate further. If someone is in immediate danger, call 000.
8. Plans, trial and payment
Prices are stated in Australian dollars and include GST. Customers outside Australia may be shown a converted price. Current list prices are Family Lite at A$4.99 per month (up to two logins), Family at A$9.99 per month and Family+ at A$14.99 per month, unless a complimentary arrangement applies.
New households begin a fourteen (14) day free trial with the Family+ feature set. No payment method is needed to start it and nothing is charged during it. When the trial ends, the household is locked until the account holder chooses a plan at checkout; that plan is then charged at the then-current price (GST included), and monthly until cancelled. Nothing is charged automatically when a trial ends.
Full billing, cancellation, plan-change and refund rules are in the Subscription and Refund Policy, which forms part of these Terms.
9. Availability and changes
The Service is provided on an “as available” basis. We will take reasonable steps to keep it operating, but we do not warrant uninterrupted or error-free operation, nor that any particular reminder, holiday feed, recipe suggestion, map lookup or email will be delivered or accurate. Public and school holiday data is supplied from third-party sources and from published calendars we load; it may be incomplete or out of date. You remain responsible for confirming dates that matter.
We may perform maintenance, migrate infrastructure, or discontinue a feature. If we discontinue the Service entirely we will give reasonable notice to the account-holder email then on file.
10. Liability
To the maximum extent permitted by law, GetKnowen is not liable for missed pick-ups, missed school fees, forgotten birthdays, meal suggestions that do not suit a household, or any loss that arises because a person did not look at the board.
Where Australian Consumer Law or other non-excludable law applies, our liability for a failure to comply with a consumer guarantee is limited, at our option, to resupplying the Service or paying the cost of resupply. For all other claims our aggregate liability arising out of or in connection with the Service in any twelve-month period is limited to the fees you paid us in that period, or A$100 if you paid nothing.
We are not liable for indirect, incidental or consequential loss, loss of data, or loss of opportunity, except to the extent that liability cannot be limited.
11. Suspension and termination
You may stop using the Service and cancel a subscription at any time under the Subscription and Refund Policy. We may suspend or terminate access immediately if we reasonably believe you have breached these Terms, if payment fails and remains unpaid after notice, or if we are required to do so by law. On closure we will delete or de-identify Household Content in accordance with the Privacy Policy, except records we must keep (for example tax invoices).
12. General
These Terms are governed by the laws of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction, without limiting any right you have to use a forum given to you by the Australian Consumer Law.
If a clause is unenforceable it is to be read down or severed and the rest remains in force. A failure to enforce a right is not a waiver. You may not assign your account without our written consent. We may assign the Service to a successor operator and will notify the account holder if we do.
We may update these Terms. The current version will be published at getknowen.com/terms with a new effective date. Continued use after the effective date is acceptance of the updated Terms. If a change is material and adverse to a paying household we will email the account holder.
Notices to you may be sent to the email on the account. Notices to us must be sent to [email protected].
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GetKnowen · ABN 90 738 457 055