Legal
Privacy Policy
1. Who we are
GetKnowen (ABN 90 738 457 055, a registered business name) is the operator of the household organisation service at getknowen.com. For the purpose of Australian privacy law we are the APP entity that determines how household account information is handled. Contact: [email protected].
2. Personal information we collect
We collect information you give us, information generated by use of the Service, and limited information from providers who process payments or host the board on our behalf.
Account and household
- name, email address and password (the password is stored by our authentication provider in hashed form; we do not keep a readable copy);
- household name, timezone and city you set for weather and holidays;
- names, roles, birthdays and optional photos of people the account holder adds to the board;
- invite codes and the email of a person the account holder invites;
- one-time sign-in codes used to put the board on a wall tablet by QR code (single use, expire after 10 minutes, then deleted).
Household Content
- calendar events, lists, notes, chores, rewards, meal plans, recipes, school records, helper contacts and messages you choose to store;
- photographs you upload (including party invites, canteen menus, pantry photos and album pictures);
- reminder preferences and the email addresses those reminders are sent to.
Billing
Payment method, billing email and transaction records are collected by Stripe. We receive confirmation of payment status, customer and subscription identifiers, and tax invoices. We do not store full card numbers, CVC or the full PAN on GetKnowen systems.
Technical
We log IP address, device type, browser, approximate timezone, and security events required to run and protect the Service. The board keeps a short record of recent changes (who added, moved or removed an event or list item, and when) so other household members can see what changed since they last looked; it stays inside the household board. On our public pages only, we load the Meta Pixel and Google Analytics to measure our advertising (in the EU, EEA, UK and Switzerland, only if you accept a cookie banner; nowhere if your browser sends a Do Not Track or Global Privacy Control signal); they are never loaded on the logged-in board. See the Cookie Policy.
If you do not provide the account information we need, we cannot open or maintain a household.
3. Why we collect it and how we use it
We collect and use personal information to:
- create and authenticate accounts, and keep a chosen device signed in;
- operate the household board and sync it across the devices that household uses;
- send transactional email (including event reminders you turn on, password and billing mail);
- load public and school holiday sets for the timezone and city you select;
- process subscriptions, tax and invoices through Stripe;
- detect abuse, debug faults, and meet record-keeping and tax obligations;
- respond to your requests and complaints.
We do not sell personal information. We do not use Household Content to train public generative models. We do not use children’s board content for marketing.
Our lawful basis, where a foreign law requires one, is performance of the contract to provide the Service, our legitimate interests in running a secure product, compliance with law, and consent where you upload optional photos or turn on email reminders.
4. Children
GetKnowen is a household product. A profile or login for a person under 18 is created only by an adult account holder. We treat information about a child on that board as personal information of that child and of the household. We do not require a child to provide more information than the account holder chooses to store. School notes, photographs of school work and chore records stay inside the household unless a member of that household shares them outside the Service. If you believe we hold a child’s information without an adult’s authority, write to [email protected].
5. Who we disclose it to
We disclose personal information only as follows:
- Household members — people the account holder invites can see Household Content according to their role;
- Supabase — authentication and the family database, hosted in the Sydney region;
- Cloudflare — content delivery, DNS and security for getknowen.com;
- Stripe — payment methods, tax and invoices, under Stripe’s own terms and privacy policy;
- Public data and map providers, when you use those features — jsDelivr (code libraries), TheMealDB (recipe suggestions, sent the dish or ingredient you search), Open-Meteo (weather for the city you set), Nager.Date (public holidays), and OpenStreetMap, Photon and Nominatim (place search for events, sent what you type). Your device contacts them directly, so they see your IP address and browser details. We do not send them your name or email.
- Email delivery providers (Resend, for sign-in, password, reminder and trial emails) — the email address and the content of that email;
- Professional advisers and authorities — where we are required by law, or to establish or defend a legal claim;
- A successor operator — if the Service is transferred, on notice to the account holder.
Our processors are permitted to handle information only on our instructions and for the purpose of providing their service to us.
6. Overseas disclosure
The family database is located in Sydney, Australia. The website is served globally through Cloudflare. Stripe, transactional email providers and the public data and map providers listed above may process information on servers outside Australia, including in the United States. Where we disclose personal information overseas we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, noting that those recipients are also bound by their own contracts and privacy policies.
7. Security
We use industry-standard transport encryption, hashed credentials, access controls and infrastructure providers that hold independent security certifications. No method of transmission or storage is completely secure. You must use a strong password, keep house-display devices in the household, and revoke access when a person leaves the house.
8. Retention and deletion
We hold account and Household Content while the household remains open. If the account holder asks us to close the household, or the account remains unpaid and unused after we have given notice, we delete or de-identify Household Content within thirty (30) days, except:
- tax invoices and payment records we must keep under Australian tax law;
- security logs retained for a limited period;
- information we are required by law to retain.
Clearing cookies on a device signs that device out. It does not delete the household in our database.
9. Access, correction and your other rights
The account holder can correct much of the household’s information from Settings and the family board. You may also request:
- a copy of the personal information we hold about you;
- correction of information that is inaccurate, out of date or incomplete;
- deletion of a household, subject to the records we must keep;
- that we stop sending reminder email to a particular address.
Send the request from the email on the account to [email protected]. We may need to verify that you are the account holder or the person the information is about. We will respond within a reasonable time.
Depending on where you live you may have additional rights (for example to withdraw consent or to object to certain processing). We will honour those rights where the law of that place applies to us.
10. Complaints
If you have a privacy complaint, write first to [email protected] with “Privacy” in the subject. We will investigate and reply. If you are not satisfied you may complain to the Office of the Australian Information Commissioner (oaic.gov.au). Households outside Australia may also have a local regulator.
We may update this Policy. The current version is published at getknowen.com/privacy with a new effective date. If a change is material we will email the account holder.
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GetKnowen · ABN 90 738 457 055