Legal

Subscription and Refund Policy

Effective 9 October 2026. This Policy forms part of the Terms of Use. It explains trial, paid plans, tax, cancellation, plan changes and refunds. Prices are stated in Australian dollars (AUD) and include GST. Customers outside Australia may see the price converted to their local currency at checkout.

Billing questions: [email protected]. Card changes and cancellation: the Stripe customer portal linked from Settings, or email us.

1. Plans

We may change list prices on notice to the account-holder email. A price change applies from the next renewal after notice, not to a period already paid.

2. Trial

Each new household is offered one fourteen (14) day free trial with the full Family+ feature set. The trial starts when the account holder creates the household. Nothing is charged to start it or during it.

When the trial ends, the household board is locked until the account holder chooses Family Lite, Family or Family+ at Stripe checkout. Nothing is charged automatically at the end of a trial. Household content is kept while locked, under the Privacy Policy. The trial is the try-before-you-pay period. It is not a second, separate “free plan” after you have already used a trial on that email.

We may refuse a further trial on the same email or household if we reasonably believe the trial is being reused to avoid payment.

3. How we charge

Subscriptions are sold by GetKnowen. Payments are processed by Stripe at Stripe checkout, which takes the payment and stores the payment method. You authorise GetKnowen, through Stripe, to charge that method:

• the Family Lite, Family or Family+ monthly fee (GST included) on the day you choose a plan at checkout;
• the monthly fee (GST included) on each renewal until you cancel;

We email your tax invoice and receipt to the account email after every payment, and confirm changes such as a cancellation or a refund. The account holder should keep that email current.

4. Tax

Displayed prices include Australian GST. GetKnowen is registered for GST (ABN 90 738 457 055). Checkout shows a single total price, with no separate tax line. The GST component of each payment is one-eleventh of the price. A tax invoice is emailed automatically after every payment. If you need a different name or business details shown on it, write to [email protected] from the account email and we will reissue it.

5. Cancellation

You may cancel at any time:

• from Settings, using the Stripe customer portal (“Cancel or update card”); or
• by emailing [email protected] from the account-holder email with the household name.

Cancellation stops future renewals. You keep access until the end of the period already paid. A free trial needs no cancelling: if you do not choose a plan, it simply ends. We do not lock households into an annual term. After access ends the household is treated as closed under the Privacy Policy unless you resubscribe.

Cancelling a card at the bank without cancelling the subscription may result in failed-payment notices and, after notice, suspension.

6. Change of plan

You may move between Family Lite, Family and Family+ through Settings, the Stripe billing page or by emailing us. A downgrade generally takes effect at the next renewal so that you keep the higher plan until the period you paid for ends. Family Lite allows up to two logins; to invite more people, the account holder moves to Family or Family+. Features that are not part of the plan you move to (for example two-houses mode, chat or calendar import on Family Lite) stop being available, but household content is kept. An upgrade may be charged immediately or at the next renewal as Stripe is configured. Complimentary households nominated by the operator are not charged.

7. Failed payment and suspension

If a renewal charge fails, Stripe will retry according to its settings and we may email the account holder. If the amount remains unpaid we may restrict the household to read-only access or close it. Household Content is handled under the Privacy Policy. Reopening may require a successful payment.

8. Refunds

The Service is supplied digitally as soon as the board is available. We do not automatically refund unused days in a paid month.

We will refund a charge, or provide a credit, where:

• you were charged during a current trial by error;
• you were charged twice for the same period;
• the Service was unavailable for a sustained period and a credit or refund is the fair remedy;
• the Australian Consumer Law or other non-excludable law requires a refund or other remedy.

Ask from the account-holder email to [email protected] with the Stripe receipt. Approved refunds are returned to the original payment method through Stripe. Processing times are set by the card scheme and your bank.

Chargebacks opened without first writing to us may result in suspension while the dispute is determined.

9. Complimentary and test accounts

The operator may designate a household as complimentary Family+. Complimentary access may be withdrawn on notice. It is not transferable and does not create a right to future free service.

10. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to cancel and to a refund for the unused portion, or to other remedies the ACL provides. For other failures we may repair, replace or refund as the ACL allows. Nothing in this Policy excludes those rights.

This Policy is governed by the laws of Victoria, Australia, in the same way as the Terms of Use.